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Your consultation, in full transparency

Who will handle my request?

Once the questionnaire is complete, a general practitioner accepts your consultation after reviewing your medical file. If necessary, they can issue a medical document accepted in pharmacies, containing your treatment, or prescribe additional tests.

How quickly does the doctor respond?

The average waiting time observed for a consultation is under 35 minutes. As soon as you have finalised your request and completed the medical questionnaire, an available general practitioner quickly reviews your file. The teleconsultation then begins immediately.

How long will the exchange last?

The questionnaire allows the doctor handling your request to obtain information about your health and to establish a diagnosis. Once the doctor has reviewed your information, they will immediately start an exchange by instant messaging.

How does it work?Feeli, fast medical teleconsultation, reliable and secure.
how it works
1

Medical questionnaire

Inspired by millions of in-person consultations, the questionnaire the patient completes is an essential first step that allows the doctor to establish a precise medical diagnosis.

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2

Diagnosis

Based on your answers, the doctor reviews your request and talks with you directly by video call and/or instant messaging, then establishes a diagnosis.

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3

Prescription

At the end of your consultation, the doctor sends you a medical document available in your personal space, letting you collect your treatment at the pharmacy without having to print it.

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Our commitments

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Quality medical care

Since 2019, Feeli's partner doctors, registered with the Ordre des Médecins in France, are trained in teleconsultation. They are committed to guaranteeing optimal quality and continuity of care. Alongside in-person consultations, Feeli helps improve access to healthcare.

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Your personal data, secured

Your data is hosted by a provider certified HDS and protected in accordance with the GDPR and French law. All exchanges with the doctor are fully covered by medical confidentiality.

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A customer service committed to you

With an average response time under 30 minutes, our support team is available 7 days a week, 10am to 7pm, by phone or email, to assist you and guarantee a smooth, stress-free experience.

Why consult a dermatologist specialising in Black skin?

There are several reasons to consult a dermatologist specialising in Black skin. Firstly, Black skin has specific cutaneous reactions (inflammation, dark spots, hypertrophic scarring…) and may need "targeted expertise". In practice, few doctors are trained in these specifics. Patients with Black skin are therefore advised to consult a specialist dermatologist in order to receive treatments suited to darker skin. For example, they may choose less irritating treatments (gentle peels, Nd:YAG 1064 nm lasers…) and prescribe the right active ingredients (azelaic acid, niacinamide, gentle retinoids, stabilised vitamin C…) to fade pigmented spots. In addition, certain conditions are more common or more severe on Black skin: inflammatory acne, heavy dandruff, keloids, traction alopecia… A dermatologist specialising in Black skin can arrange early management of cystic acne (more common on darker skin) and monitor hypertrophic scarring (keloids are 15 times more common in people of African origin). Finally, a specialist in Black skin will avoid treatment mistakes: an untrained doctor could make the skin problem worse (dark scarring after too strong a peel, burns or depigmentation from an unsuitable laser, etc.). In summary, the benefits of consulting a dermatologist who specialises in Black skin include:

  •  Specialised expertise: dermatologists trained in darker skin offer targeted care.

  •  Treatment safety: peel and laser treatments are adapted to avoid burns and depigmentation.

  •  Fast access with Feeli: when waiting times for an in-person appointment are long, online consultation on Feeli allows care within 12 hours and without an appointment. Many dermatological problems can thus be treated remotely.

What are the common conditions affecting Black skin?

Black or darker skin presents certain particular conditions:

  •  Post-inflammatory hyperpigmentation (PIH): this condition is very common. A spot or even minor irritation can leave a dark mark visible for several months. Behind this mechanism are the overactive melanocytes of phototypes IV-VI, which react excessively to inflammation, which explains why 65% of darker skin can be affected by PIH, compared with 10% of lighter skin.

  •  Cystic acne and scarring: on Black skin, acne can be more inflammatory and deeper. Spots can therefore more easily leave persistent dark marks.

  •  Seborrhoeic dermatitis and dandruff: Afro-textured scalps can develop inflammatory dandruff. This is sometimes mistaken for simple dryness.

  •  Pigmented spots: melasma (the "mask of pregnancy"), sun spots or marks around the mouth are generally deeper and harder to treat on darker skin. Melasma is estimated to affect between 30 and 40% of Black or mixed-race women and may require an adapted protocol.

  •  Hair problems: tight hair care or hairstyles can cause traction alopecia. In addition, beard pseudofolliculitis can also lead to papules and hyperpigmentation around the hairs.

A dermatologist for Black skin can offer suitable treatments (moisturising oils or creams, soothing agents) and suitable depigmenting products (azelaic acid, niacinamide, gentle acids) for each problem mentioned. If you are looking for a dermatologist who accepts new patients, Feeli is an excellent solution, offering care in under 12 hours and without an appointment.

Which dermatologists for Black skin are available in Île-de-France?

Île-de-France has several reference centres for patients looking for dermatologists for Black skin:

  •  Hôpital Saint-Louis

  •  Centre Sabouraud (within Hôpital Saint-Louis)

  •  Hôpital Bichat

  •  Hôpital Henri-Mondor in Créteil

These centres provide care suited to Black and mixed-race skin. If needed, you can also consult an online dermatologist on Feeli, available in under 12 hours and without an appointment.

Dermatologist for Black skin in Paris (75)

Paris has several notable reference departments for the care of Black skin:

  •  Hôpital Saint-Louis (Paris 10th) – this reference dermatology department is led by Prof. Jean-David Bouaziz. The MAGEC Nord Saint-Louis centre also mentions Dr Pauline Bataille.

  •  Hôpital Bichat – Claude-Bernard (Paris 18th) – this dermatology department notably includes Dr Joël Mergui.

  •  Hôpital Cochin – Port Royal AP-HP (Paris 14th) – an establishment renowned for treating skin cancers and chronic skin diseases.

  •  Hôpital Pitié-Salpêtrière AP-HP (Paris 13th) – this hospital is considered one of the most comprehensive hospital centres in France.

If you have trouble getting an appointment quickly, online consultation with Feeli offers an effective alternative solution.

Dermatologist for Black skin in Seine-Saint-Denis (93)

In Seine-Saint-Denis, the most notable centre is the Hôpital Avicenne in Bobigny, whose dermatology department is an AP-HP reference centre. Patients can benefit from strong expertise for common skin conditions as well as more complex conditions, such as skin cancers or inflammatory dermatoses. This department is headed by Prof. Frédéric Caux.

Dermatologist for Black skin in Val-de-Marne, Hauts-de-Seine, Essonne, Seine-et-Marne, Yvelines and Val-d'Oise

Outside Paris, several centres are suited to the care of Black and mixed-race skin:

  •  Hôpital Henri-Mondor (Val-de-Marne, 94): reference department led by Prof. Pierre Wolkenstein.

  •  Hôpital Bicêtre (Val-de-Marne, 94): general and oncology dermatology department, led by Prof. Elisa Funck-Brentano.

  •  Hôpital Ambroise-Paré (Hauts-de-Seine, 92): another well-regarded department for general and specialist dermatology.

  •  Grand Hôpital de l'Est Francilien (Seine-et-Marne, 77): Marne-la-Vallée site.

  •  Groupe Hospitalier Nord Essonne (Longjumeau / Orsay sites) (Essonne, 91).

  •  Centre Hospitalier de Mantes-la-Jolie (Yvelines, 78).

  •  Hôpital Novo (Val-d'Oise, 95).

  •  Centre Hospitalier Intercommunal Poissy-Saint-Germain-en-Laye (Yvelines, 78).

These areas have a more limited specialist offering than Paris, and waiting times to get an appointment with a dermatologist can be long. If needed, teleconsultation with Feeli allows fast care within 12 hours and without an appointment. Teledermatology also allows consultations for many common issues:

  •  Acne

  •  Psoriasis

  •  Eczema

  •  Hair loss

  •  Fungal infections (nails, skin)

  •  Hives, redness and itching

  •  Warts, cysts and benign lesions
FEELI is not an emergency service. In case of emergency, call 15 (SAMU, France) or 112, the European emergency number.