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Your consultation, in full transparency

Who will handle my request?

Once the questionnaire is complete, a general practitioner accepts your consultation after reviewing your medical file. If necessary, they can issue a medical document accepted in pharmacies, containing your treatment, or prescribe additional tests.

How quickly does the doctor respond?

The average waiting time observed for a consultation is under 35 minutes. As soon as you have finalised your request and completed the medical questionnaire, an available general practitioner quickly reviews your file. The teleconsultation then begins immediately.

How long will the exchange last?

The questionnaire allows the doctor handling your request to obtain information about your health and to establish a diagnosis. Once the doctor has reviewed your information, they will immediately start an exchange by instant messaging.

How does it work?Feeli, fast medical teleconsultation, reliable and secure.
how it works
1

Medical questionnaire

Inspired by millions of in-person consultations, the questionnaire the patient completes is an essential first step that allows the doctor to establish a precise medical diagnosis.

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2

Diagnosis

Based on your answers, the doctor reviews your request and talks with you directly by video call and/or instant messaging, then establishes a diagnosis.

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3

Prescription

At the end of your consultation, the doctor sends you a medical document available in your personal space, letting you collect your treatment at the pharmacy without having to print it.

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Our commitments

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Quality medical care

Since 2019, Feeli's partner doctors, registered with the Ordre des Médecins in France, are trained in teleconsultation. They are committed to guaranteeing optimal quality and continuity of care. Alongside in-person consultations, Feeli helps improve access to healthcare.

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Your personal data, secured

Your data is hosted by a provider certified HDS and protected in accordance with the GDPR and French law. All exchanges with the doctor are fully covered by medical confidentiality.

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A customer service committed to you

With an average response time under 30 minutes, our support team is available 7 days a week, 10am to 7pm, by phone or email, to assist you and guarantee a smooth, stress-free experience.

How to get a dermatologist appointment?

To book a dermatologist appointment, several options are available, depending on the availability of dermatologists in your area. The traditional method is to contact the medical secretary or the dermatologist's practice directly by phone. Many online platforms, such as Doctolib, also allow you to book an appointment. However, waiting times to find a dermatologist can be very long: in France, it is common to have to wait several months to get an appointment. This can be partly explained by the shortage of dermatologists, particularly in some rural or remote areas. In addition, if you want to follow the coordinated care pathway, it is important to see your regular doctor first. Depending on the need, your regular doctor can refer patients to specialists, which also allows for better reimbursement from the French health insurance (Assurance Maladie). When the care pathway is followed, it covers 70% of the standard consultation fee, compared with 30% outside the care pathway. Faced with often very long waiting times, teleconsultation stands out as a fast and flexible alternative. On Feeli, you can consult a dermatologist online in under 24 hours, late in the evening and even at weekends. Teleconsultation on Feeli is very simple: the first step is to complete a short medical questionnaire. This allows the dermatologist, in particular, to learn about the reason for the consultation and certain aspects of your medical history. Then, once the request is accepted, within 24 hours, the teleconsultation can begin. Patients can then exchange messages with dermatologists via secure instant messaging and share photos to help with the diagnosis. This method allows an effective diagnosis for many dermatological conditions, such as acne, suspicious moles or eczema.

Why is it difficult to get a dermatologist appointment?

Due to a shortage of specialists affecting the whole country, it has become difficult to get a dermatologist appointment in France. Indeed, France currently has around 3.5 dermatologists per 100,000 inhabitants, a figure well below that of other medical specialties. Over the past fifteen years, the number of dermatologists is estimated to have fallen by 20%, with some regions particularly affected. Rural areas, or departments such as Creuse, sometimes find themselves with no dermatologist available at all. Often, it is the general practitioner who handles initial dermatological consultations, even though this is not their area of specialty. To cope with this shortage, some general practitioners receive specific training in dermatology, particularly to manage common conditions more independently. Finally, to make dermatological care easier to access, Feeli offers online consultations within 24 hours and without an appointment. This simple method makes it possible to exchange quickly with a dermatologist remotely, via secure instant messaging. Patients can therefore share photos, which allows the dermatologist, in the vast majority of cases, to make a clear diagnosis. Depending on the need, an electronic prescription can be issued online, accessible at any time from a secure patient area. In this way, many dermatological conditions can be effectively diagnosed remotely, giving patients the assurance of receiving suitable treatment. In short, don't wait several months to be seen if you want a quick diagnosis: Feeli guarantees a teleconsultation in under 24 hours.

How to find a dermatologist quickly?

In a context of dermatologist shortages, teleconsultation on Feeli is one of the fastest options, particularly if you want to find a dermatologist urgently. Feeli allows you to consult a dermatologist remotely, wherever you are, with no need to travel. The main advantage of Feeli is its great flexibility in terms of hours, with the option to consult general practitioners 24/7 and dermatologists in under 24 hours. Patients therefore have a medical solution available round the clock, even early in the morning or late at night. Feeli is also open on public holidays and at night, ensuring a full service every day of the week. That said, teleconsultation has its limits. When a thorough physical examination is required, such as a biopsy or a minor surgical procedure, it is necessary to travel to a practice or a hospital. That being said, many common dermatological conditions can be effectively diagnosed remotely. Patients can indeed share photos of their skin symptoms, which allows the dermatologist to make a clear diagnosis in most cases. Conditions such as acne, eczema, psoriasis and fungal infections can all be treated very well remotely. In short, if you can't find a quick dermatologist appointment, teleconsultation is an excellent option, particularly for people who are unable to travel. Take easy care of your health with Feeli and consult a dermatologist-venereologist at any time, from the comfort of your own home. To find a dermatologist near you, you can also check the health directory of the Assurance Maladie or the Yellow Pages (PagesJaunes).
FEELI is not an emergency service. In case of emergency, call 15 (SAMU, France) or 112, the European emergency number.