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Your consultation, in full transparency

Who will handle my request?

Once the questionnaire is complete, a general practitioner accepts your consultation after reviewing your medical file. If necessary, they can issue a medical document accepted in pharmacies, containing your treatment, or prescribe additional tests.

How quickly does the doctor respond?

The average waiting time observed for a consultation is under 35 minutes. As soon as you have finalised your request and completed the medical questionnaire, an available general practitioner quickly reviews your file. The teleconsultation then begins immediately.

How long will the exchange last?

The questionnaire allows the doctor handling your request to obtain information about your health and to establish a diagnosis. Once the doctor has reviewed your information, they will immediately start an exchange by instant messaging.

How does it work?Feeli, fast medical teleconsultation, reliable and secure.
how it works
1

Medical questionnaire

Inspired by millions of in-person consultations, the questionnaire the patient completes is an essential first step that allows the doctor to establish a precise medical diagnosis.

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Diagnosis

Based on your answers, the doctor reviews your request and talks with you directly by video call and/or instant messaging, then establishes a diagnosis.

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3

Prescription

At the end of your consultation, the doctor sends you a medical document available in your personal space, letting you collect your treatment at the pharmacy without having to print it.

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Our commitments

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Quality medical care

Since 2019, Feeli's partner doctors, registered with the Ordre des Médecins in France, are trained in teleconsultation. They are committed to guaranteeing optimal quality and continuity of care. Alongside in-person consultations, Feeli helps improve access to healthcare.

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Your personal data, secured

Your data is hosted by a provider certified HDS and protected in accordance with the GDPR and French law. All exchanges with the doctor are fully covered by medical confidentiality.

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A customer service committed to you

With an average response time under 30 minutes, our support team is available 7 days a week, 10am to 7pm, by phone or email, to assist you and guarantee a smooth, stress-free experience.

Why it is sometimes hard to find an available dermatologist

Why is it hard to find an available dermatologist? This question has become common in a context of dermatologist shortages, where difficulties keep piling up: waits of several weeks, or even several months, when some practices are no longer able to accept new patients. In France, this difficulty is partly explained by the strain on the supply of care in certain areas. In addition, other concrete factors explain this strain: the number of practitioners established in the town or department, their fee category, the number of patients already being followed, the slots reserved for existing patients or emergencies, or simply the fact that some practices no longer accept new patients. With only a few dermatologists per 100,000 inhabitants (3 to 5 on average), or around 1 per 20,000 to 30,000 people, dermatology is one of the most overstretched specialities in France. Appointment waiting times are therefore often very long. Lastly, the dermatologist is a particularly sought-after specialist, as they treat many common conditions:

  •  Acne ;

  •  Psoriasis ;

  •  Eczema ;

  •  Warts

  •  Fungal infections

  •  Persistent spots

  •  Hair loss

  •  Moles to keep an eye on

Beyond these various aspects, the fee category also influences access to care. For example, fees and reimbursement can differ depending on the dermatologist's agreement with the health authorities (secteur 1, secteur 2, or secteur 2 signed up to the Optam scheme, etc.), which can also factor into the patient's decision. In this article, we will present several levers to combine so that your search for a dermatologist is effective: checking the health directory of the Ordre des médecins (Medical Council) or of the French health insurance (Ameli), calling the most relevant practices, asking a general practitioner for a referral, or considering a teleconsultation.

How to find a dermatologist quickly

Finding an available dermatologist quickly often requires combining several local solutions rather than relying on a single search. It also depends on the medical need; you then need to choose the right channel: a general practitioner, a health directory, an in-person practice, or a teleconsultation. In France, the general practitioner remains the entry point of the coordinated care pathway. It is advisable to consult them first to be best directed and also benefit from better reimbursement from the French health insurance. To consult a dermatologist quickly, here are a few possible options:

  1.  Go through your regular doctor, who can refer you if necessary to the specialist best suited to the reason for your consultation.

  2.  Call several practices, as appointment waiting times and acceptance of new patients vary widely between practitioners and geographic areas.

  3.  Widen your search to neighbouring towns, particularly when waiting times are very long in your local area or department.

  4.  Consider an online consultation if the medical situation is suitable, in order to quickly get an initial medical opinion.

  5.  In the event of a life-threatening dermatological emergency, contact the emergency services immediately (call 15 for the SAMU in France, or 112 across the EU) or go to the nearest A&E.

This approach helps to weigh the urgency felt by the patient against the reality of the healthcare system. Teleconsultation can make access to care easier, but it does not replace a physical examination when one is needed. That said, it can simplify the treatment of common, mild conditions.

How to find a dermatologist who is taking new patients

Finding a dermatologist who is taking new patients can be difficult depending on the geographic area and various factors such as fee category or availability. In practice, it is advisable to cross-check several sources of information to identify practitioners or practices that are genuinely available. This helps avoid unnecessary calls and saves time in a context where waiting times are often long. Here is one possible approach to finding a dermatologist who accepts new patients:

  1.  Check online availability (Doctolib, Maiia, etc.) where it exists.

  2.  Call practices directly to find out whether they are still accepting new patients. It is also sometimes possible to be added to a waiting list.

  3.  Ask your regular doctor for a referral; they are best placed to direct you to a dermatologist suited to the reason for your consultation and the urgency of the situation.

  4.  Check Ameli's health directory to identify where the practitioner works. You can also check their fee category and whether they have signed up to the Optam scheme (a scheme that caps additional fees).

  5.  Widen your search to neighbouring towns if waiting times are too long in your area. This will increase your chances of finding an available dermatologist more quickly.

  6.  Opt for a teleconsultation if your medical reason is suited to a remote consultation. A physical examination is not always necessary.

This method is one approach among others, but it often helps avoid wasting time: calling practices that no longer accept new patients, that are too far outside your budget, or that do not match how urgent your situation is, for example. It also helps focus the search on practitioners likely to be most relevant, rather than a general search such as “dermatologist near me”.

Do you need a referral to consult a dermatologist?

No, it is not compulsory to have a referral to consult a dermatologist; you can book an appointment directly with a specialist without going through your general practitioner, even though this has a direct impact on reimbursement. In France, the health insurance system works according to the coordinated care pathway: to benefit from the best reimbursement, it is recommended to consult your regular doctor first, who will refer you to a dermatologist if needed. In practical terms, here are a few points to remember:

  1.  Without a referral: you can consult a dermatologist, but reimbursement will be less favourable.

  2.  With a referral from your regular doctor: you are within the coordinated care pathway and can benefit from reimbursement of up to 70% of the standard rate.

  3.  Certain special situations, such as dermatological emergencies, where reimbursement can remain normal without a referral from a general practitioner.

Beyond the administrative aspect, going through your regular doctor first has a genuine medical benefit: it helps rule out certain simple causes, and ensures you are directed to the specialist best suited to your needs.

Frequently asked questions (FAQ) about consulting a dermatologist

FEELI is not an emergency service. In case of emergency, call 15 (SAMU, France) or 112, the European emergency number.