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Your consultation, in full transparency
Who will handle my request?
Once the questionnaire is complete, a general practitioner accepts your consultation after reviewing your medical file. If necessary, they can issue a medical document accepted in pharmacies, containing your treatment, or prescribe additional tests.
How quickly does the doctor respond?
The average waiting time observed for a consultation is under 35 minutes. As soon as you have finalised your request and completed the medical questionnaire, an available general practitioner quickly reviews your file. The teleconsultation then begins immediately.
How long will the exchange last?
The questionnaire allows the doctor handling your request to obtain information about your health and to establish a diagnosis. Once the doctor has reviewed your information, they will immediately start an exchange by instant messaging.

Medical questionnaire
Inspired by millions of in-person consultations, the questionnaire the patient completes is an essential first step that allows the doctor to establish a precise medical diagnosis.


Diagnosis
Based on your answers, the doctor reviews your request and talks with you directly by video call and/or instant messaging, then establishes a diagnosis.


Prescription
At the end of your consultation, the doctor sends you a medical document available in your personal space, letting you collect your treatment at the pharmacy without having to print it.
They talk about us





Our commitments

Quality medical care
Since 2019, Feeli's partner doctors, registered with the Ordre des Médecins in France, are trained in teleconsultation. They are committed to guaranteeing optimal quality and continuity of care. Alongside in-person consultations, Feeli helps improve access to healthcare.

Your personal data, secured
Your data is hosted by a provider certified HDS and protected in accordance with the GDPR and French law. All exchanges with the doctor are fully covered by medical confidentiality.

A customer service committed to you
With an average response time under 30 minutes, our support team is available 7 days a week, 10am to 7pm, by phone or email, to assist you and guarantee a smooth, stress-free experience.
The 4 steps to get your online prescription with Feeli
Thanks to teleconsultation on Feeli, you now have the option to get an online prescription the same day without having to travel. The benefits of Feeli include:• Turnaround time: the option to get an online prescription in under 2 hours and without an appointment.
• Consultation: an exchange by instant messaging (or video call) with a qualified French doctor.
• Validity: a prescription valid at all pharmacies in France.
• Security: A secure prescription (QR code / MSSanté) accessible at any time from a patient area.
Feeli is accessible 24/7 to meet patients' needs, with remote care possible in under 2 hours. No appointment is needed either. To quickly get an online prescription, simply log in to Feeli and wait for your request to be accepted, within 2 hours for a general practitioner, or within 24 hours for a consultation with a dermatologist. First, people are asked to complete a short pre-diagnosis questionnaire. This allows them to provide their personal and medical information, as well as indicate the reason for the consultation. Once the account has been created, you simply need to log in with your username and password to consult. After completing the short pre-diagnosis questionnaire and confirming the consultation, people receive an email notification within 2 hours, letting them know that the doctor is ready to start the teleconsultation. Teleconsultations on Feeli mainly take place via secure instant messaging, but depending on personal preference, video conferencing or phone calls are other possible consultation methods. When talking with the doctors, be as clear and precise as possible; explain your symptoms and share photos if necessary. Depending on the doctor's diagnosis and if needed, an online prescription can then be issued, accessible at any time from a secure patient area. Once received, you simply need to present it at a pharmacy, either digitally with the QR code or after printing it.
Can you buy medication without a prescription from an online pharmacy?
Many online pharmacies offer medication for sale. In France, it is illegal to sell prescription-only medication over the internet for safety reasons. However, some of these sites, based abroad and outside the European Union (EU), get around this regulation. One of the main advantages is being able to buy treatments without first having to consult a general practitioner. But as we will see, this has certain limitations and potential dangers. Some people may also prefer to use an online pharmacy for reasons of discretion, particularly when it comes to treatments for sexual health issues. Another advantage is being able to benefit from product delivery, particularly for people who are unable to travel. Even so, self-medicating is rarely advisable. Likewise, forgoing a medical consultation means forgoing a diagnosis. Yet the absence of a medical diagnosis can be dangerous, since people may be mistaken about their state of health and take unsuitable substances. The risk of drug interactions can indeed lead to more serious side effects. In some cases, this can also worsen the person's health if they delay seeking care. In addition, doubts remain about the quality and authenticity of medication sold online. It is not uncommon for customs seizures to reveal counterfeit or substandard medication, in the absence of strict regulation. For all these reasons, we recommend consulting a doctor without an appointment on Feeli, available in under 2 hours.How to get an online prescription for the contraceptive pill?
To get an online prescription for the contraceptive pill, nothing could be simpler:1. Log in to Feeli.
2. Start your online consultation in under 2 hours.
3. Depending on the doctor's diagnosis, receive an online prescription.
4. Present your electronic prescription to the pharmacist.
It is no longer necessary today to visit a doctor's office to get a contraceptive pill, since you can do this via an online consultation on Feeli. Indeed, in under 2 hours and without needing to book an appointment, people can discuss their contraception with an online doctor. What's more, the platform is open 24/7 to make access to care easier, wherever you are, on public holidays or even at night. During the consultation, and in order to prescribe a suitable contraceptive treatment, the doctor may ask you questions about your general health, as well as your medical history and the type of contraception you want or are looking for. Based on this exchange, the online doctor will be able to prescribe the most suitable contraceptive method for your personal profile. After the teleconsultation, patients have access to their secure prescription from their patient area. It can be printed, or you can simply show the QR code at the pharmacy to get your treatment. Feeli therefore lets you quickly get a contraceptive pill, without having to wait several days for an in-person appointment.
Is an online prescription valid at the pharmacy?
As long as the online prescription is issued by a doctor registered with the National Council of the Order of Physicians (Conseil National de l'Ordre des Médecins), you have nothing to worry about regarding its validity, whether the consultation takes place in person or remotely. All doctors on Feeli are French and qualified in France. They can therefore practise in person or by teleconsultation and are authorised to issue online prescriptions. This secure digital prescription is also valid at all pharmacies in France or the EU. With no appointment needed, Feeli's general practitioners are available within a maximum of 2 hours, which guarantees you get a prescription quickly. When you consult on Feeli, a licensed doctor assesses your symptoms and, if needed, can issue you an electronic prescription. This is available at any time from a secure patient area, where you can download or print it. You then simply need to present it to the pharmacist to get your treatment, just as with a traditional paper prescription. However, remember to check that the online prescription meets certain conditions. For example, certain information must be present, such as the patient's name, details of the prescribed medication, dosage, and usage instructions. The doctor's digital signature must also be present, along with their professional identification number. If in doubt, the pharmacist may sometimes contact the doctor or the teleconsultation platform, but these practices have now become common and there is generally no issue. In short, an online prescription obtained via Feeli is valid and accepted at all pharmacies.How to renew a prescription online?
The simplest way to renew your prescription online is to consult on Feeli, since this saves you having to travel. In just a few clicks and in under 2 hours, a teleconsultation with a general practitioner on Feeli ensures a quick prescription renewal. What's more, the platform's doctors and specialists are available without an appointment and 24/7, for greater convenience. Whether you're looking for a diagnosis, to renew a chronic treatment, or simply to get a new prescription, Feeli offers a fast, convenient and secure solution. Renewing your prescription on Feeli couldn't be simpler. First, you'll need to log in to the platform from a smartphone, computer or tablet; if you're already registered, the process will be very quick. Either way, you'll need to complete a short pre-diagnosis questionnaire, to make the consultation more effective. This allows the doctor to review certain aspects of the patient's medical history. If your request concerns a prescription renewal, the doctor may ask you a few questions to make sure the treatment is suitable and safe. In short, Feeli makes access to medical care easier, while preserving the confidentiality and security standards required by the health authorities. By using Feeli, trips to the doctor's office become unnecessary, and you'll also avoid long hours in waiting rooms. Manage your health from home, whenever suits you. Whether you need to renew a treatment for a chronic condition such as diabetes or high blood pressure, or need a new prescription for an acute condition such as a urinary infection or an allergy, Feeli makes access to care easier for you. Don't hesitate to visit Feeli now for a teleconsultation and to renew your prescription.Frequently asked questions (FAQ)
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