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Your consultation, in full transparency

Who will handle my request?

Once the questionnaire is complete, a general practitioner accepts your consultation after reviewing your medical file. If necessary, they can issue a medical document accepted in pharmacies, containing your treatment, or prescribe additional tests.

How quickly does the doctor respond?

The average waiting time observed for a consultation is under 35 minutes. As soon as you have finalised your request and completed the medical questionnaire, an available general practitioner quickly reviews your file. The teleconsultation then begins immediately.

How long will the exchange last?

The questionnaire allows the doctor handling your request to obtain information about your health and to establish a diagnosis. Once the doctor has reviewed your information, they will immediately start an exchange by instant messaging.

How does it work?Feeli, fast medical teleconsultation, reliable and secure.
how it works
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Medical questionnaire

Inspired by millions of in-person consultations, the questionnaire the patient completes is an essential first step that allows the doctor to establish a precise medical diagnosis.

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Diagnosis

Based on your answers, the doctor reviews your request and talks with you directly by video call and/or instant messaging, then establishes a diagnosis.

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3

Prescription

At the end of your consultation, the doctor sends you a medical document available in your personal space, letting you collect your treatment at the pharmacy without having to print it.

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Our commitments

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Quality medical care

Since 2019, Feeli's partner doctors, registered with the Ordre des Médecins in France, are trained in teleconsultation. They are committed to guaranteeing optimal quality and continuity of care. Alongside in-person consultations, Feeli helps improve access to healthcare.

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Your personal data, secured

Your data is hosted by a provider certified HDS and protected in accordance with the GDPR and French law. All exchanges with the doctor are fully covered by medical confidentiality.

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A customer service committed to you

With an average response time under 30 minutes, our support team is available 7 days a week, 10am to 7pm, by phone or email, to assist you and guarantee a smooth, stress-free experience.

Getting your certificate via teleconsultation: how does it work?

Feeli is one of the fastest and safest options for getting a medical certificate online without an appointment, 24/7. Feeli's French doctors are all qualified and registered with the Medical Council, and trained to issue compliant certificates. Feeli's specific features include:
   • Time to obtain it: a teleconsultation in under 2 hours, and the option to get a medical certificate online, accessible at any time from a secure patient area.
   • Consultation: after completing a short pre-diagnosis questionnaire, the teleconsultation with a doctor can begin, most often in under 2 hours.
   • Validity: a medical certificate valid at all French pharmacies and with organisations (MDPH, employer, insurer)
   • Security: all exchanges between the practitioner and the patient are confidential, hosted on HDS-certified servers and GDPR-compliant (medical confidentiality guaranteed).
The first step is to fill in a short pre-diagnosis questionnaire to describe your symptoms, medical history or the reason behind your teleconsultation. The exchange with the doctor then takes place mainly through instant messaging, or video call if needed (a phone call is also possible). Once the doctor has completed their assessment, a digital medical certificate can be issued, with no need for any "fill-in-yourself" template.

Is it possible to get a medical certificate online for an absence from work or school?

In practice, a medical certificate can attest to a temporary state of health, whereas a sick note follows stricter rules. Feeli does not issue sick notes via teleconsultation, in order to prevent misuse. However, a teleconsultation on Feeli can provide a medical certificate for a maximum of 3 days, if the doctor considers the situation justifies it. With Feeli, the patient can quickly consult an online doctor to receive medical proof, which avoids unnecessary trips and saves time. Here are the key points to remember:
   • For work: your employer may ask for proof of absence. Feeli does not issue sick notes via teleconsultation but can provide an absence certificate for a maximum of 3 days.
   • For school: a medical certificate is not always required, but it may be requested in the case of a contagious illness.
   • With Feeli: the online consultation lets you quickly get medical advice and, if necessary, a medical certificate accessible at any time from a secure patient area.

How can I get a free medical certificate in PDF format?

It is not possible to get a medical certificate for free in PDF format: every medical certificate must be issued and stamped by a general practitioner. The simple "downloadable PDF templates" sometimes found online are fake and therefore useless. They will not be accepted by your employer, your insurer or any other third party. In practice, filling in a certificate yourself in PDF form is a criminal offence. Feeli offers a fast, legal alternative:
   1. Pre-diagnosis questionnaire: The first step is to answer a short medical questionnaire (reason, symptoms, medical history, allergies).
   2. Online consultation: patients can consult a doctor online in under 2 hours and without an appointment.
   3. Issuing a medical certificate: the doctor, if they consider it appropriate, issues a medical certificate online in digital format (PDF signed by the doctor).
This remote care pathway thus complies with medical safety and ethical rules; a prescription or a medical certificate must always be issued by a healthcare professional. In addition to fast access, a teleconsultation via Feeli lets you get an assessment of your general state of health and, if needed, set up a suitable treatment.

How can I get a sports medical certificate online?

It is entirely possible to get a sports medical certificate online, even though, since the March 2022 reform, the certificate of no contraindication ("CACI") is no longer mandatory for most sports licences (except for disciplines with specific requirements). Federations instead ask for a health questionnaire for most sports. However, some high-risk sports still require a full physical examination, as does taking part in high-level competitions. In these situations, you will need to see a doctor in person, as a physical examination is essential. However, for recreational sport, a Feeli doctor can issue a medical certificate via teleconsultation if the patient's condition is clear. For a more demanding sport (e.g. boxing, diving, skydiving), you will need to see a doctor in person. Otherwise, Feeli can issue a fitness certificate, with no specific physical examination, which is suitable for many amateur clubs. Depending on your needs, you can also get an online prescription in under 2 hours.

Can you get a sports medical certificate online for free?

The cost of a medical certificate depends on the consultation: there is no "free" medical certificate specifically for sportspeople. Feeli therefore does not offer a free certificate; a teleconsultation without an appointment is charged at 39 euros for a general practitioner and 55 euros for a dermatologist. A valid medical certificate cannot, therefore, be issued for free without a medical act.

How can I get a medical certificate online without a consultation?

It is not advisable to try to get a medical certificate without a consultation. Firstly, it risks being fake and therefore invalid, and doing so remains illegal. By definition, a medical certificate is issued under the doctor's responsibility and requires at least a questioning, sometimes an examination. Medical bodies such as the CNOM (French Medical Council) nonetheless stress the importance of a full clinical examination to certify a patient's condition. Indeed, teleconsultation is not suited to complex cases. Feeli therefore does not issue a certificate "without a consultation": every Feeli certificate results from an exchange (even by chat). In short, any certificate obtained "without a consultation" through a 100% automated process (pre-filled PDF, chatbot, etc.) is neither legal nor recognised.

Does Doctolib offer medical certificates online?

Doctolib is essentially a booking platform (for in-person or video appointments), not an automatic certificate-issuing service. Any practitioner on Doctolib can provide you with a certificate during a teleconsultation, depending on availability. This remains, therefore, a standard medical consultation at a fixed time slot. At Feeli, by contrast, you have direct access to a doctor without an appointment in under 2 hours.

How can I get a medical certificate for an MDPH application online?

For any MDPH application (the French disability agency), you need to fill in an administrative form (Cerfa no. 15695) and attach a specific medical certificate. Feeli can help with this: during the teleconsultation, mention that it concerns an MDPH file, and the practitioner will provide you with a detailed certificate. The certificate can then be scanned or sent online directly to the MDPH.

What is the Health Prevention Pass (PPS) linked to the sports certificate?

The Health Prevention Pass (Pass Prévention Santé, PPS) has been a complementary scheme to the sports certificate since 2 March 2022. In short, the PPS removed the general certificate requirement for athletics (and some other sports), asking federations to use health questionnaires instead. Some specific cases still exist, notably for competitive practice. Feeli does not issue the PPS, as it is specific to the FFA (French Athletics Federation); however, Feeli can issue the usual medical certificates. Feeli also facilitates prescription renewals.

How does Feeli secure and simplify the process?

At Feeli, every medical certificate is written by a practitioner registered with the French National Medical Council. This doctor can also prescribe a treatment if they consider it necessary, along with suitable advice. Feeli's specific features include:
   1. Immediate availability, 24/7: within minutes, the patient is put in touch with a doctor.
   2. Security and confidentiality: the medical file is protected (HDS-certified hosting, GDPR compliance).
   3. Valid, recognised certificate: the certificate is signed by a healthcare professional, just as it would be in person. Feeli also lets you get the certificate in under 2 hours and without an appointment.
   4. Simplicity: the teleconsultation takes place mainly through secure instant messaging, which makes for a smooth exchange.

Frequently asked questions (FAQ)

FEELI is not an emergency service. In case of emergency, call 15 (SAMU, France) or 112, the European emergency number.