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Your consultation, in full transparency
Who will handle my request?
Once the questionnaire is complete, a general practitioner accepts your consultation after reviewing your medical file. If necessary, they can issue a medical document accepted in pharmacies, containing your treatment, or prescribe additional tests.
How quickly does the doctor respond?
The average waiting time observed for a consultation is under 35 minutes. As soon as you have finalised your request and completed the medical questionnaire, an available general practitioner quickly reviews your file. The teleconsultation then begins immediately.
How long will the exchange last?
The questionnaire allows the doctor handling your request to obtain information about your health and to establish a diagnosis. Once the doctor has reviewed your information, they will immediately start an exchange by instant messaging.

Medical questionnaire
Inspired by millions of in-person consultations, the questionnaire the patient completes is an essential first step that allows the doctor to establish a precise medical diagnosis.


Diagnosis
Based on your answers, the doctor reviews your request and talks with you directly by video call and/or instant messaging, then establishes a diagnosis.


Prescription
At the end of your consultation, the doctor sends you a medical document available in your personal space, letting you collect your treatment at the pharmacy without having to print it.
They talk about us





Our commitments

Quality medical care
Since 2019, Feeli's partner doctors, registered with the Ordre des Médecins in France, are trained in teleconsultation. They are committed to guaranteeing optimal quality and continuity of care. Alongside in-person consultations, Feeli helps improve access to healthcare.

Your personal data, secured
Your data is hosted by a provider certified HDS and protected in accordance with the GDPR and French law. All exchanges with the doctor are fully covered by medical confidentiality.

A customer service committed to you
With an average response time under 30 minutes, our support team is available 7 days a week, 10am to 7pm, by phone or email, to assist you and guarantee a smooth, stress-free experience.
Prescription renewal: how to do it and when?
Whether you need to obtain a prescription or have one renewed, you need a prescription from a healthcare professional. Finding an appointment quickly for a prescription renewal sometimes requires a bit of patience. Feeli offers solutions for a fast online prescription.How does prescription renewal work?
A document that authorises a procedure, a medical test, medication or equipment, the medical prescription is issued by a healthcare professional. It is this document that the doctor gives to the patient at the end of a medical consultation, in order to prescribe treatment suited to their needs. The prescription specifies how the patient should follow the treatment, the dosage and its duration. The pharmacist needs the prescription to dispense the correct medication to patients. Generally, from the date shown on a prescription, the patient has 3 months to go to the pharmacy and collect the appropriate treatment. The duration of the treatment prescribed by the doctor, dermatologist or any other healthcare professional can vary but never exceeds one year, except in special cases. The doctor may also plan for the renewal of a prescription when prescribing the treatment; the renewal period is often 1 to 3 months, and some medications cannot be renewed without a new consultation. When nothing is stated on the prescription, it is necessary to consult a doctor again for a renewal. Do you need to continue your treatment? Always remember to have your prescription renewed before its expiry date.Prescription renewal: multiple possibilities
A prescription renewal can absolutely be carried out remotely during a medical teleconsultation. Prescriptions issued online are subject to the same conditions as at a medical practice or health centre. On presentation of the initial prescription, the doctor assesses the patient's medical file before continuing the treatment. Renewing a prescription with an online doctor should remain an exception and helps to avoid a break in treatment that could harm your health. An online renewal is possible in cases where your regular doctor is unavailable, where lacking the treatment would be detrimental to you, or where your prescription has expired. Prescription renewal is particularly suited to chronic conditions such as diabetes, contraception, asthma problems, seasonal allergies, digestive conditions, joint pain, or epilepsy treatment. Prescription renewal is carried out in accordance with the recommendations of the French National Authority for Health (Haute Autorité de Santé). In the case of a chronic condition, prescription renewal only entitles the patient to one month of treatment. Other conditions are also suited to online prescription renewal, such as treatment to ease painful periods, extending a method of contraception, or renewing nursing care or physiotherapy sessions. The contraceptive pill can be renewed in this way for a period of 6 months. A prescription renewal is always carried out by the doctor and depends on your medical situation. The prescription obtained following a teleconsultation is digital, secure and immediately valid at the pharmacy.Renewing a prescription quickly
Online consultation is a fast way to obtain a prescription renewal. Waiting times are reduced: no need to travel to a medical practice, no time lost in the waiting room, appointment delays are shortened or eliminated, and the new prescription is available online. General practitioners or specialists can renew the prescription depending on the condition. Care via online consultation is made easier. The doctor can assess the patient's file, review the conditions, make a diagnosis and draw up a prescription, which is then made available to the patient. Doctors and patients both benefit from a significant time saving. Online consultation is a convenient solution for renewing a prescription without waiting, so you can continue your treatment.Feeli for renewing a prescription
An online prescription has the same validity as a paper prescription. In an increasingly digital society, Feeli offers a solution that makes it easier to connect patients and doctors. Given that medical practices quickly become overwhelmed, online consultation also appears as a solution for relieving pressure on practices. When you need a prescription renewed, the process is simple on Feeli: the medical consultation requires no appointment, and is convenient and easy to access. Whenever you need it, simply log in to Feeli using a computer, tablet or smartphone. Then answer a questionnaire that guides your care; you will then receive your prescription in digital format after your file has been reviewed by a doctor. The turnaround times for renewing your prescription on Feeli are particularly fast, for better management of your care pathway. Need a prescription renewed? Don't wait, go to Feeli!© 2026 Feeli™ All rights reserved.









