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Your consultation, in full transparency

Who will handle my request?

Once the questionnaire is complete, a general practitioner accepts your consultation after reviewing your medical file. If necessary, they can issue a medical document accepted in pharmacies, containing your treatment, or prescribe additional tests.

How quickly does the doctor respond?

The average waiting time observed for a consultation is under 35 minutes. As soon as you have finalised your request and completed the medical questionnaire, an available general practitioner quickly reviews your file. The teleconsultation then begins immediately.

How long will the exchange last?

The questionnaire allows the doctor handling your request to obtain information about your health and to establish a diagnosis. Once the doctor has reviewed your information, they will immediately start an exchange by instant messaging.

How does it work?Feeli, fast medical teleconsultation, reliable and secure.
how it works
1

Medical questionnaire

Inspired by millions of in-person consultations, the questionnaire the patient completes is an essential first step that allows the doctor to establish a precise medical diagnosis.

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Diagnosis

Based on your answers, the doctor reviews your request and talks with you directly by video call and/or instant messaging, then establishes a diagnosis.

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3

Prescription

At the end of your consultation, the doctor sends you a medical document available in your personal space, letting you collect your treatment at the pharmacy without having to print it.

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Our commitments

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Quality medical care

Since 2019, Feeli's partner doctors, registered with the Ordre des Médecins in France, are trained in teleconsultation. They are committed to guaranteeing optimal quality and continuity of care. Alongside in-person consultations, Feeli helps improve access to healthcare.

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Your personal data, secured

Your data is hosted by a provider certified HDS and protected in accordance with the GDPR and French law. All exchanges with the doctor are fully covered by medical confidentiality.

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A customer service committed to you

With an average response time under 30 minutes, our support team is available 7 days a week, 10am to 7pm, by phone or email, to assist you and guarantee a smooth, stress-free experience.

When should you consult a dermatologist online?

Any condition involving a problem with the skin, hair, nails or mucous membranes can be the subject of a consultation with a dermatologist. This medical specialist is able to make a skin diagnosis, offer a treatment suited to their patient's skin type, prevent skin diseases and detect any underlying conditions. It is advisable to make an appointment with a dermatologist as soon as you notice an abnormality on the skin, nails, hair or mucous membranes. If in doubt, or if you simply need reassurance or would like a specialist's advice, do not hesitate to consult a dermatologist — prevention is better than cure. The earlier you consult, the easier it will be for the dermatologist to manage your symptoms for a quick recovery. Among the common reasons for consulting a dermatologist is acne, with requests for consultations often occurring at the end of summer, after intense sun exposure on the face. Problems such as eczema, herpes, psoriasis, rosacea, hives, varicose veins and burns may require a dermatologist's expertise.

What are the reasons for a dermatology consultation?

Skin problems can take many forms. Every skin is different, and some are more sensitive than others. Knowing your skin well and monitoring it regularly helps prevent certain conditions. A dermatologist can address and treat the following common problems:

  •  Spots or acne: while the appearance of spots is never welcome, this is a very common skin problem and can be treated with a suitable treatment. Stress, sun exposure and hormonal fluctuations can be responsible. A dermatologist can help you regain clear skin and avoid scarring;

  •  Irritated, red or dry skin: eczema, rosacea and broken capillaries can be the cause. A consultation with a dermatologist can identify the source of the problem, relieve irritation and soothe the skin;

  •  The appearance of patches or scaling on the skin or hair can be caused by an autoimmune disease. Specific treatments may be prescribed;

  •  Hair loss, pigmentation disorders, abnormal moles, suspected cysts or any skin infection can be skin issues you can discuss with an online dermatologist.

In case of a dermatological emergency, take no risks and contact the emergency services immediately (call 15 for the SAMU or 18 for the fire brigade in France, or 112 across the EU).

Consult a dermatologist online on Feeli for greater speed

Not all cases involving a skin condition are necessarily suited to an online medical consultation with a dermatologist. However, mild symptoms or common chronic conditions lend themselves particularly well to treatments prescribed remotely. Mild eczema, rosacea or moderate psoriasis can be treated by teledermatology. Non-severe acne, mild to moderate burns, insect bites or non-serious skin allergies can often be treated via a teleconsultation. By sending photos that illustrate the patient's symptoms, the dermatologist can make a diagnosis and prescribe the right treatment. Skin, hair or nail problems are not something you have to put up with, and can be managed more quickly online. Dermatologists are often overbooked in-office, so save time by having a teleconsultation! If you need ongoing follow-up for the treatment of skin conditions, an online medical consultation is a solution. The practitioner will provide you with an online prescription or a prescription renewal so that you can continue your treatment. As soon as the consultation ends, the documents are available in your user area, saving time at every step of your care journey! And if an in-person consultation is necessary, the dermatologist will refer you for better care.

The benefits of consulting a dermatologist online on Feeli

Using Feeli for a dermatology consultation is easy and fast. With no appointment needed and whenever you need it, go to the Feeli website to be put in touch with a dermatologist as quickly as possible. As this specialist is in high demand, it is not always possible to get an immediate exchange, but online consultation remains the fastest way to speak with a dermatologist. Feeli shortens these waiting times and now allows you to receive care within 24 hours, without needing to book in advance. Take care of your skin easily with Feeli and consult a dermatologist online without an appointment, whenever you need to.
FEELI is not an emergency service. In case of emergency, call 15 (SAMU, France) or 112, the European emergency number.