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Your consultation, in full transparency

Who will handle my request?

Once the questionnaire is complete, a general practitioner accepts your consultation after reviewing your medical file. If necessary, they can issue a medical document accepted in pharmacies, containing your treatment, or prescribe additional tests.

How quickly does the doctor respond?

The average waiting time observed for a consultation is under 35 minutes. As soon as you have finalised your request and completed the medical questionnaire, an available general practitioner quickly reviews your file. The teleconsultation then begins immediately.

How long will the exchange last?

The questionnaire allows the doctor handling your request to obtain information about your health and to establish a diagnosis. Once the doctor has reviewed your information, they will immediately start an exchange by instant messaging.

How does it work?Feeli, fast medical teleconsultation, reliable and secure.
how it works
1

Medical questionnaire

Inspired by millions of in-person consultations, the questionnaire the patient completes is an essential first step that allows the doctor to establish a precise medical diagnosis.

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2

Diagnosis

Based on your answers, the doctor reviews your request and talks with you directly by video call and/or instant messaging, then establishes a diagnosis.

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3

Prescription

At the end of your consultation, the doctor sends you a medical document available in your personal space, letting you collect your treatment at the pharmacy without having to print it.

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Our commitments

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Quality medical care

Since 2019, Feeli's partner doctors, registered with the Ordre des Médecins in France, are trained in teleconsultation. They are committed to guaranteeing optimal quality and continuity of care. Alongside in-person consultations, Feeli helps improve access to healthcare.

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Your personal data, secured

Your data is hosted by a provider certified HDS and protected in accordance with the GDPR and French law. All exchanges with the doctor are fully covered by medical confidentiality.

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A customer service committed to you

With an average response time under 30 minutes, our support team is available 7 days a week, 10am to 7pm, by phone or email, to assist you and guarantee a smooth, stress-free experience.

Sore throat

This pain at the back of the throat is a sore throat. The pain can be mild or severe and is often made worse by swallowing. It is not uncommon to want to avoid eating or drinking when you have a sore throat. For proper care of your sore throat and to avoid complications, consult a doctor.

Sore throat: what are the symptoms?

In most cases, sore throats are caused by an infection or a virus, although they can sometimes be caused by bacteria. The infection can cause significant inflammation of the throat and pain that can be uncomfortable and more noticeable when swallowing. A cold, tiredness or fever may accompany a sore throat. The most common sore throats are pharyngitis and tonsillitis. With tonsillitis, the tonsils are affected; with pharyngitis, it is the back of the throat that is irritated. Sore throats are not always caused by an infection. Excessive use of the voice, very dry air such as from air conditioning, reflux causing acid to rise from the stomach, or allergies can all cause a sore throat. Severe pain that appears suddenly may suggest an infection. A sore throat can be identified by pain localised in the throat, redness in the throat, an itchy throat, the presence of white spots, earache, a cough, fever… A sore throat may only be felt when swallowing, and it is possible to feel pain on only one side. It may be advisable to consult your regular doctor or an ENT specialist. Resting can help ease a sore throat. Drinking enough fluids regularly is important even if this causes some throat discomfort; it is important not to become dehydrated. Salt-water gargles and drinking warm liquids can relieve most sore throats.

Seeking prompt care for a sore throat

If your sore throat is accompanied by difficulty breathing, difficulty swallowing or a high fever, it is best to see a general practitioner urgently. Consulting a healthcare professional without delay helps determine the cause of your sore throat, and the doctor will give you advice and any necessary treatment for your symptoms. Teleconsultation on Feeli offers a fully digital medical service, making it easy to consult a general practitioner. This flexibility and speed of connection with the doctor aim to make the care process easier for every patient. For a sore throat, you can use online consultation without an appointment. Access to consultations is fast. Health issues don't wait: symptoms can worsen or affect your peace of mind. Feeli only offers remote consultations; you exchange with your doctor via an instant messaging service that allows for a quick response. As soon as you feel the need, and depending on your state of health, visit the Feeli website. A doctor can prescribe syrups, local treatments or painkillers for you.

The benefits of using Feeli for a sore throat

With a sore throat, it is not always easy to tell a bacterial infection from a viral one based on throat pain symptoms alone; the absence or presence of other symptoms can help the professional reach the right diagnosis. Hence the importance of consulting a doctor and avoiding self-medication. Being able to consult a general practitioner whenever you need to, at weekends, early in the morning or in the evening, is reassuring and helps avoid letting a sore throat drag on or lead to complications. Prompt, effective treatment can often stop symptoms from getting worse. Feeli offers online consultations with a general practitioner to help with throat pain. It can be difficult to get an appointment with a general practitioner without delay. Do you live in an area where general practitioners are not very present? Try online consultation. Feeli lets you consult a healthcare professional, general practitioner or specialist, without an appointment, from a place that suits you and at times that work for you. Ask a doctor for advice on treatment for a sore throat. The connection between doctor and patient is quickly established, and any prescriptions issued are automatically sent to your user area after the medical consultation.
FEELI is not an emergency service. In case of emergency, call 15 (SAMU, France) or 112, the European emergency number.